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Galgorm Rewards employs digital tech to elevate the guest experience into 2024 and beyond with an unrivalled rewards programme across its entire portfolio

Galgorm Collection, renowned for its legacy in luxury hospitality, has officially launched a new, groundbreaking loyalty initiative, Galgorm Rewards. 

As the first of its kind for a Northern Irish independent hospitality group, this programme encompasses the Galgorm Collection portfolio; Galgorm, the Rabbit Hotel & Retreat, The Old Inn, and the esteemed Fratelli and Parisien restaurants in Belfast.

Creating endless opportunities to save, the new ‘Galgorm Rewards’ programme redefines guest experiences, creating a seamless and rewarding journey across all properties, enabling registered visitors and guests to unlock real value and new possibilities when they redeem their points for a variety of Galgorm Collection reward vouchers which they can use themselves. 

Designed with simplicity in mind, the loyalty programme is complimentary to join, meaning every visit now comes with the added allure of earning points towards exclusive rewards. Guests can start to enjoy the benefits when they register, with 1 point gained for every £1 spent across any of its hotels or venues. Rewards span across all properties and can vary from either a pampering spa day to an exquisite dining experience or a serene retreat.

Effective immediately, the new loyalty programme means visitors and guests can check their balance and redeem their Galgorm Rewards at any time. The App is available to download at the Apple App Store and through Google Play. 

Elaine Kelly, Project and Systems Manager at Galgorm Collection said, "At Galgorm Collection, we believe that every guest should be treated to a remarkable and memorable experience. Galgorm Rewards is our way of thanking our valued guests by adding an extra layer of joy to their visits. It's our gift—a token of appreciation for choosing us. The groundbreaking initiative is safe, simple and easy to use so that our guests can enjoy more of what they like most.

As the region’s first independent hotel group to introduce a digital loyalty reward scheme, our newest innovation underpins our reputation as a future-focused market leader committed to delivering hospitality excellence in every area.”

The new initiative marks the latest in a series of major milestones across the entire Galgorm Collection.

In December, Galgorm was named as the best UK Spa at the AA Hotel Spa awards, with its thermal village gaining the award due to its exceptional and exemplary spa standards and outstanding wellness experiences. It also won an unprecedented six awards at the prestigious 2023 World Luxury Awards hosted in Athens and secured the Best Destination Spa 2024 title at the recent Conde Nast Johansens Awards in London.

One of its newest properties, the Old Inn in Crawfordsburn, a historic landmark exuding timeless sophistication, became its latest venue to secure AA 4 Star Silver rating and a prestigious AA Rosette for Culinary Excellence. Since being acquired by Galgorm Collection in 2021, The Old Inn has already achieved a listing within Ireland’s Blue Book 2023 and was also named in the Irish Independent’s ‘FAB 50’ Top Stays in Ireland 2022.

“At Galgorm Collection, we listen to the needs of our guests and then innovate to ensure their experience is the best it can be – and there is plenty to enjoy,” Galgorm Collection Group Marketing Manager Victoria Brown said. “As we continue our focus on innovation, pushing the boundaries in loyalty and service, our new Galgorm Rewards programme marks an important milestone in our growth and in enhancing our guests’ overall experience every time."

Galgorm Collection also became the first hospitality group on the island of Ireland to achieve official ‘Great Place to Work’ certification, based on exceptional employee experience.

A major local employer, Galgorm Collection has dramatically scaled up its hospitality footprint and workforce over the last decade following a £90 million investment into the ongoing expansion and refurbishment of its flagship property Galgorm, with its latest investment project aiming to add new accommodation types and spa facilities by 2027.

Committed to working towards a sustainable future, protecting the environment, and reducing its carbon footprint through its Green Policy 10-Point Plan, Galgorm recently became the first hotel in Northern Ireland to achieve gold in two top sustainability accolades from Green Tourism in recognition of its “exceptional commitment to sustainable practices.” 

For more information and to download the Galgorm Rewards App, visit:

www.galgormrewards.com 

The highly anticipated Second UK Aufguss Championships are set to take place at the prestigious Galgorm Resort in Northern Ireland from April 22nd to 24th, 2024. This exhilarating event promises to showcase the epitome of sauna culture, bringing together enthusiasts, professionals, and spectators for a unique and immersive experience.

The UK Aufguss Championships, recognised as the pinnacle of sauna competitions, will feature competitors from around the country, each vying for the coveted title of Aufguss Champion and a place at the Aufguss VM World Championships which will be held in Holland in September. Contestants will demonstrate their mastery of the art of Aufguss, an ancient European sauna ritual that involves infusing essential oils into the sauna air, creating a sensory journey for participants.

Galgorm Resort, home to the first UK Aufguss Champion Pavel Poliacek and known for its reputation as one of the world’s premier, luxury destinations and provides an unrivalled backdrop for this international gathering of sauna professionals. Attendees can expect a sensory feast as the competitors skilfully blend aromas, heat, and theatrical techniques to captivate the audience and judges alike.

Tara Moore, Head of Spa Operations at Galgorm said, “Together with Aufguss UK, we are keen to raise the awareness of the ritual not just within the industry but to spa-goers throughout the country.  We have been offering Aufguss to our guests for several years now and are delighted to be hosting this prestigious event.”  

Deborah Carr, UK Aufguss Lead said, “I’m really excited about this year's event, it’s a great platform to elevate the popularity of the Sauna experience, and a fantastic opportunity for participants to showcase their amazing creativity, passion and expertise” 

From traditional techniques to innovative approaches, the Second Aufguss Championships will undoubtedly push the boundaries of what is possible within the world of sauna rituals.

Join us at Galgorm Resort from April 22nd to 24th, 2024, as we witness the convergence of tradition, innovation, and relaxation at the Second Aufguss Championships. This event is sure to leave a lasting impression on participants and spectators alike, solidifying its place as the premier platform for sauna excellence.

For media inquiries, accreditation, and additional information, please contact:

Deborah Carr, UK Aufguss Lead, Anada Spa and Wellness

deborah@anada.co.uk

07979126603

Check out last years Championships here

Day 1 – A spectacular opening from Aufguss veteran Lay Pang Ong, World Class performances from Eliska Blazkova and Robert Zidek, and Single Competitors 

https://youtu.be/957eAGr8Gd8

Day 2 – Another day filled with team performances from Eliska Blazkova and Robert Zidek, second day of single competition and team.  

https://youtu.be/Z5n9t9J6tVw

Galgorm has announced an exciting partnership with ELEMIS, offering guests an extensive range of high-performance products and treatments exclusive to Galgorm’s spa.

As a leading luxury British skin wellness brand, ELEMIS is globally recognised for harnessing the power of natural ingredients and scientific innovation. Each ground-breaking formula is rigorously tested to ensure transformative results. ELEMIS maintains an unwavering focus on skin, body, and wellness. 

Selected for its synergy with the ethos of Galgorm’s internationally acclaimed spa facilities, this new partnership combines advanced, premium skincare products and treatments with highly skilled professional therapists in a unique and luxurious setting. 

Noella Gabriel, Global President and Co-Founder, ELEMIS commented on the unique success of the brand and its new partnership with Galgorm:

“At ELEMIS, we know that healthy skin starts from within, and we are committed to unlocking the secrets of skin health. Our approach to skincare has always been results drive and wellness focused, backed by over 30 years of research and development. I am delighted to announce our new partnership with Galgorm, and I look forward to engaging with their renowned guests and customers with our range of products and treatments.

Tara Moore, Head of Spa Operations at Galgorm said:

“We are thrilled to partner with ELEMIS, it is a very fitting brand for us and will expand our already extensive range of advanced, premium skincare products and treatments. This new partnership underlines our commitment to staying at the forefront of the skincare industry so we can offer our guests the best and most effective skincare treatments in Northern Ireland.”

Galgorm’s internationally renowned retreat has been widely commended for its sustained commitment to excellence and its outstanding achievement within the wider international luxury spa and wellness industry, adding a string of new awards to its growing collection. 

It has been recognised recently by two global platforms, winning an unprecedented six awards at the prestigious 2023 World Luxury Awards, and securing the Best Destination Spa 2024 title at the recent Conde Nast Johansens Awards. 

ELEMIS treatments and products are available for booking and purchase at the Galgorm from today. Visit www.galgorm.com/residents-spa-treatments.html for more information.

AA Hotel & Hospitality Services is proud to announce the launch of its new initiative, hotel spa awards that recognise and celebrate the standards of 174 hotel spa facilities across the UK.

Following a careful selection process, the AA inspectors have identified the best spas across the country. Hotels with an AA Best UK Spas stand out as exceptional and exemplary spas delivering outstanding wellness experiences while those with an AA Recommended Spa award demonstrate a quality spa provision with high standards of customer care and cleanliness. By spotlighting exceptional spa offerings across the UK, the AA’s spa awards provide consumers with a definitive guide to the highest quality and rejuvenating hotel retreats the country has to offer.

Simon Numphud, Managing Director at AA Media, said: "We are thrilled to unveil this scheme, which not only celebrates the best spas in the UK but also benchmarks the industry. Joining the spa award is an opportunity for hotels to showcase their excellent spa facilities and attract guests seeking the utmost in relaxation and luxury."

The full curated collection of the finest spas including all AA Best UK Spas and AA Recommended Spa awards can be viewed on the AA’s travel website at ratedtrips.com/best-uk-spas. There’s so many to enjoy over the festive period and New Year and well into 2024.

What makes a spa best or recommended?

The AA’s aim is to showcase member establishments that have noteworthy spas worth visiting and are a key part of the hotel experience. These awards are supported by the annual inspections and experience of the UK hospitality landscape. Inspectors’ quality assess elements such as: reception, changing rooms, wet areas, gyms and treatment rooms, where quality and condition of these areas is the key driver.

Spas come in all different shapes, sizes and styles however all featured spas will have the following standards:

· Dedicated reception and staff 

· Several treatment rooms and a broad range of spa treatments 

· Its size should be appropriate to the hotel

· Dedicated changing rooms

· Towel and robe provision

· Variety of areas which may include but not all: pools, hot tubs, hydrotherapy pools, thermal suites, relaxation lounges, outdoor space, food and beverage, gym, studios and wellness activities

· Sustainability policies advertised and demonstrated 

· Accessibility guide published for spa areas 

· Effort made to include accessible needs in spa facilities/design/layout.

AA Recommended Spa Award in addition looks for:

· High quality spa provision

· High Standards of guest care

· High standards of cleanliness and hygiene.

AA Best UK Spa Award also looks for:

· Exceptional and luxurious facilities

· Signature features

· An exemplary spa experience

· A high-quality food and beverage offering

· A distinct retail offering

· Quality consultancy offering for all aspects · Wellness facilities and activities · Outstanding customer service · Dedicated relaxation space/room.

The Gallaher Trust has today announced the launch of the Northern Ireland Hospitality School offering enrollers the chance to gain a hospitality qualification and secure guaranteed employment with one of Northern Ireland’s top hotels.

The Gallaher Trust has today announced the launch of the Northern Ireland Hospitality School offering enrollers the chance to gain a hospitality qualification and secure guaranteed employment with one of Northern Ireland’s top hotels.

Over the next three years, The Gallaher Trust will invest almost £260,000 in supporting the Northern Ireland Hospitality School, a brand new educational centre focused on providing hospitality training and a pathway to employment for those seeking a career in the industry.

Backed by City & Guilds, the school will offer a six-week Level 2 Award in Professional Bartending (Cocktails) course delivered in partnership with the Northern Regional College.

Upon successful completion of the course, newly qualified bartenders will be guaranteed employment at one of Northern Ireland’s top hotels; Adair Arms Hotel, Galgorm Spa & Golf Resort or Tullyglass House Hotel. With an estimated 72 jobs available over the next three years, the hospitality partnership represents a combined investment of more than £1.3 million into local employment.

Ian Paisley MP, Chair of The Gallaher Trust, said:

“I’m delighted to launch the Northern Ireland Hospitality School and confirm a significant jobs boost for the local area today. The Gallaher Trust is an independent charity committed to promoting job creation and skills development and providing support for disadvantaged adults in the Ballymena community.

The idea for the Northern Ireland Hospitality School came from a group of passionate industry professionals who wanted to fill a gap in the market for people looking to change or start their career in hospitality and, after years of planning, it’s fantastic to see the school open and ready for its first intake of enrollers.

For us, facilitating a pathway to employment is key to the school’s success and we’re thrilled to be working with three of Northern Ireland’s leading hoteliers to provide guaranteed jobs alongside first class skills training with education and delivery partner Northern Regional College all of which will meet the tenets of the Trust.”

Mid and East Antrim Borough Council has also given some support and their Chief Executive,

Anne Donaghy added:

“After a challenging year for the sector, and for those employed in the hospitality industry, today’s announcement is a positive step forward in working towards recovery and generating new career opportunities. It’s also a fantastic boost for the local economy and demonstrates our ongoing commitment to supporting education and employment.”

Ashley Douglas, Northern Regional College Lecturer, said:

“We’re thrilled to partner with the newly established Northern Ireland Hospitality School and deliver a fantastic new training programme for those keen to pursue a career in hospitality. The new City & Guilds course offers a real mix of training, from basic bartending to the art of mixology, sales techniques and finance training to personal development.

We’re also excited to welcome the first intake of 12 enrollers in May, with a view to placing successful candidates into employment by late June. With no formal entry requirements, the course is accessible to everyone that can demonstrate a passion for delivering excellence and offers a fantastic opportunity for those interested in a career in hospitality to get a first foot on the ladder with a top Northern Ireland employer.

With further course intakes planned for late 2021 and into 2022, I would encourage anyone interested in applying for the course to visit 

nihospitalityschool.com

Galgorm achieves gold status with Green Tourism and Green Meetings Gold certification for meetings and events.

Northern Ireland’s award-winning luxury hotel, Galgorm, has been recognised for its sustainability standards by Green Tourism.

Galgorm’s latest green credentials recognise the sustainable practices of the hotel across a wide range of areas spanning environmental initiatives, procurement processes, community projects, employee wellbeing and the hotel’s support of active travel initiatives.

Green Tourism champions sustainable business across the globe, promoting greener ways for businesses and organisations to operate, by offering advice on reducing energy use, saving water, waste disposal, ethical buying, community initiatives, biodiversity and more. Its awards certification programme recognises organisations that work responsibly, ethically, and sustainably.

In addition, the new Green Meetings standard recognises sustainable practices specific to meetings and events. This new standard further provides reassurance to clients and customers of Galgorm’s commitment to sustainability.

Speaking of the awards, Tara Moore, Head of the Sustainability Committee for Galgorm, commented: “We are delighted to achieve these awards from Green Tourism. They not only convey our commitment to sustainability, but also highlight the hard work, time, and investment from our wider team in this arena. We are continuing to invest in this area as a key pillar of our business going forward.”

Andrea Nicholas, CEO from Green Tourism, said: “In their application for these awards, Galgorm demonstrated an exceptional commitment to sustainable practices. They are leading the way in the hospitality industry in Northern Ireland, as the first hotel to have achieve this award. I have no doubt they will hold tight to this recognition, with many more promising initiatives to come.”

Last year, Galgorm unveiled a detailed plan of action to achieve carbon neutral status by 2030 in a bid to become the first premier hospitality group on the island of Ireland to go fully green as part of a new sustainability commitment.

Comprising the global award-winning Galgorm with its Thermal Village & Spa, the Rabbit Hotel & Retreat in Templepatrick and the Old Inn, Crawfordsburn, as well as two Belfast city centre restaurants, Fratelli and Parisien, Galgorm Collection’s new Green Policy 10-Point Plan will cement its position as one of the UK and Ireland’s most successful and ambitious hospitality leaders.

Galgorm announced plans today to create a suite of new accommodation and thermal spa options within its 380-acre County Antrim Estate which forms part of a £10 million investment that will create up to 50 new hospitality jobs 

Galgorm announced plans today to create a suite of new accommodation and thermal spa options within its 380-acre County Antrim Estate which forms part of a £10 million investment that will create up to 50 new hospitality jobs over the next two years.

This new investment marks the first phase of a £30 million project to further expand and enhance Resort and spa facilities by 2027 and is the latest move by Galgorm Collection to ensure the Resort’s position as a world-class international tourism destination, having already invested £60 million since 2010.

In addition to the expansion of the Resort, Galgorm Collection has also committed to the rollout of an enhanced benefits package for all eligible team members, including a £1 million investment into premium private health care cover over the next five years as part of its ongoing commitment to investing in its people.

The announcement was welcomed by Economy Minister Gordon Lyons on a recent visit to the Resort:

“I warmly welcome Galgorm’s expansion plans to increase its visitor capacity and provide an exciting, new travel experience. I’m delighted to see Galgorm Collection forging ahead with new opportunities to expand its offering and cement Northern Ireland’s position as a fantastic place to visit.

“My Department’s Tourism Recovery Action Plan aims to create a solid foundation for recovery and a return to the record breaking tourism figures of 2019. This announcement by Galgorm is evidence of the vital recovery already taking place within this important and much valued sector.”

Colin Johnston, Galgorm Collection Managing Director, said:

“Over many years, we have invested heavily to establish Galgorm as an award-winning international and world-class tourism destination, and we remain firmly focused on investment and innovation to secure our global position. This latest £10 million project will see up to 50 additional accommodation units added to the Resort over the next two years, which will increase our workforce and expand the Estate’s footprint.”

New for 2021 is the addition of a range of bespoke Shepherd’s Huts with the first now open to guests keen for a unique stay within the great outdoors. Representing an investment of £2.5 million, the area is earmarked for further expansion, housing up to 18 huts by summer 2022.

Nestled deep within the newly created ‘Secret Meadow’, the one-bed huts are equipped with all mod cons including a feature stove and a mini kitchen with hob, microwave, fridge, freezer, kettle, toaster, and coffee machine for a cosy woodland retreat. Each hut comes with its own outdoor bath and fire pit on the terrace, perfect to experience the healing and restorative benefits of the surrounding forest.

Expanding upon its existing Cottage Suites, work will commence on a £2.5 million project to add 23 new high spec one-bed cottages. Cleverly designed with everything guests need for a comfy stay, Cottage Suites are located within the serene grounds of the Resort and offer luxurious seclusion whilst in close proximity to the main Resort.

Plans are also in place to add five magical treetop hideaways set amidst the forest grounds, with the first opening next year in a £1.5 million investment.

“There has been a real surge in demand for outdoor experiences and pursuits as staycationers and visitors alike seek a connection to nature and the great outdoors. We’re delighted to expand our offering in this space with the launch of a suite of unique accommodation types and a host of new outdoor pursuits at the Resort. From fishing and falconry to cycling, hiking, clay pigeon shooting, and horse riding, guests can now enjoy a stay with a difference but with the same luxury and premier hospitality that Galgorm is renowned for”, added Colin.

The award-winning Thermal Spa Village will further expand by two acres in a £2.5 million project to add new hot and cold outdoor experiences, a second outdoor riverside pool to further expand the authentic Irish Spa experience within a stunning woodland setting.

An additional £100,000 has also been invested in a brand new Spa Suite. Complete with its own jacuzzi, sauna and private access to The Spa, the suite offers breathtaking views of the River Maine and provides guests with their own slice of serenity for the ultimate relaxation escape.

The Linen Merchants is the latest addition to the Resort’s residency accommodation which offers accommodation for up to 10 guests, along with an outdoor private hot tub, private garden with BBQ, two lounges, and a spacious kitchen; the ideal option for a family get-together.

Tourism Northern Ireland Chief Executive John McGrillen said:

“Today’s announcement by Galgorm is yet another positive sign for the tourism and hospitality industry and points to future growth and recovery of the sector as a whole. Galgorm Collection has continued to innovate and build on its established reputation as a world-class spa and golf resort over the last decade and I am delighted to see these ambitious new expansion plans progress. This investment will connect guests and visitors with Northern Ireland’s great outdoors, showcase our natural landscape and focus on building and maintaining environmentally friendly accommodation that will support the sustainable tourism economy of the future.”

For more information please

visit www.galgorm.com

Galgorm Collection has confirmed a renewed commitment to supporting local community group Cullybackey Community Partnership and has pledged funding of £15,000 over the next three years to assist the group in enhancing the Cullybackey area. 

Galgorm Collection has confirmed a renewed commitment to supporting local community group Cullybackey Community Partnership and has pledged funding of £15,000 over the next three years to assist the group in enhancing the Cullybackey area. 

Situated just outside Cullybackey village, Galgorm has been a long-standing partner to Cullybackey Community Partnership since establishing the Resort in 1998, working with the group to facilitate community initiatives, including opening up access to the surrounding countryside to the public through dedicated paths and walkways around the Resort.

This latest funding announcement will support the group to deliver a range of community initiatives.

Paul Christie, Chairperson of Cullybackey Community Partnership said:

“As a major tourism destination and local employer, Galgorm is an important part of the fabric of our community. I’m delighted to accept this funding and continue our relationship with the Resort to help regenerate the village.

As part of the Resort’s latest investment and upgrade of the property, it was necessary to restrict access to the pathways around the area which were enjoyed by local walkers and ramblers alike. I welcome Galgorm’s commitment to reconnect the community with the landscape and provide enhanced public facilities through the creation of a scenic pathway from the Resort to Galgorm Castle, which they are currently planning with other local partners.  

Similarly, I’m thrilled to announce that this generous funding will be used to support local community projects that will bring about most benefit to the village. Corporate social investment can bring about great benefits for both the investor and for the community and I hope that others might also consider similar investment.”

Colin Johnston, Managing Director of Galgorm Collection said:

“We’ve enjoyed a fantastic, long-standing relationship with Cullybackey Community Partnership for many years and we greatly value their input and feedback into ongoing investment and enhancement of The Resort.

As a business deeply committed to our local community, I’m pleased to commit £15,000 over the next three years to support the Partnership in its aim to further revitalise the village and deliver vital community-led initiatives for the benefit of everyone. We’re proud to be part of such a vibrant and connected community and we look forward to seeing these projects roll out over the coming months and years.”

For more information, or to put forward a community project idea, please visit Cullybackey Community Partnership on Main Street Cullybackey, phone

02825882281

cullybackey@nacn.org

Galgorm today announced the launch of a brand new recruitment drive to hire more than 180 additional new team members for a range of hospitality roles for its hotels and restaurants in Ballymena, Belfast and Templepatrick.

Galgorm Collection expands workforce by 25% and commits additional £5m investment annually in wages ahead of hospitality sector reopening

Galgorm today announced the launch of a brand new recruitment drive to hire more than 180 additional new team members for a range of hospitality roles for its hotels and restaurants in Ballymena, Belfast and Templepatrick.

From chefs to bar tenders, spa therapists and managers, to facilities staff, housekeepers, drivers and night porters, the company behind the world renowned Galgorm Spa & Golf Resort said the roles will help to meet anticipated demand when the hospitality sector reopens in the coming months.

Galgorm Collection said it is investing more than £5m in annual wages creating the new roles, which include both full and part time positions and forms part of its advanced preparations for the full and safe reopening of its properties.

Colin Johnston, Galgorm Collection Managing Director, said:

“I am absolutely thrilled to confirm more than 180 brand new jobs and to commence recruitment for a wide range of hospitality roles across our collection of properties. This new initiative will expand our team by an additional 25 per cent and bring our total workforce to 900 team members. “

Today’s announcement confirms our commitment to further developing our world-class hospitality provision and reaffirms our confidence in the sector’s recovery. We are currently working towards an April start date for our first new team members and we look forward to the Executive confirming a reopening date for hospitality and tourism sector so that we can begin onboarding our new recruits and facilitating a return to work as soon as possible.”

The announcement was welcomed by Economy Minister Diane Dodds:

“I warmly welcome the jobs announcement made by Galgorm Collection today and their commitment to recovery. This is positive news and represents a strong foot forward in Northern Ireland collectively forging a path to recovery. The hospitality industry has faced unprecedented challenges over the last 12 months and our focus now is on ensuring a safe and sustainable reopening of the sector when the time is right. Galgorm has continued to demonstrate strong leadership for the industry and this announcement will provide a beacon of light for the rebuilding of the sector.”

Tourism Northern Ireland Chief Executive John McGrillen also welcomed the news:

“The closure of the hospitality sector across Northern Ireland has been sorely felt and the full impact of this still remains to be seen. Today’s announcement will provide a much-needed lifeline for many hospitality workers in an industry hard-hit by the pandemic and I hope this important announcement will help provide renewed confidence and momentum in working towards the sector’s recovery.”

The world-renowned and multi-award-winning Galgorm Spa & Golf Resort, located in Ballymena, is set to hire an additional 94 team members across its accommodation, spa and restaurants. Recently named Best Spa Experience within the UK and Ireland at the Condé Nast Johansens Awards for Excellence 2021 and crowned Resort Spa of the Year at the World Spa & Wellness Awards 2020, the new hires will bolster its 720-strong team and build upon its award-winning credentials.

In Belfast, 60 new team members will join Galgorm’s two city centre restaurants, the iconic 

Café Parisien

Fratelli’s

An additional 26 team members will be recruited to support the opening of Galgorm Collection’s newest venture, 

The Rabbit Hotel

For more information on the roles available and to apply, visit 

galgorm.com/work-with-us.html

Galgorm warns up to 75% of jobs in the sector could go by Christmas.

The managing director of one of Northern Ireland’s largest hospitality groups is calling on the Northern Ireland Executive to urgently find a safe and sustainable way to protect the sector from the devastating impact of any new lockdown restrictions.

The Executive will meet later on Thursday to review the recent rise in Covid-19 cases in Northern Ireland and is expected to discuss measures to mitigate its spread.

Galgorm Collection Managing Director, Colin Johnston, who runs Northern Irelands premier luxury Galgorm Spa & Golf Resort, is warning the Executive that unless a balanced way forward is found to protect health, jobs and livelihoods, up to 75% of jobs within the sector could go by Christmas.

“The industry reopened at the start of July and has been trading safely and sustainably during this time. If this cannot continue, our people must be in a position to be able to provide for their families. In the face of the very serious issues being discussed, support must be found to ensure that the entire hospitality sector and all its potential is not lost for at least an entire generation,” Colin Johnston said.

The stark reality is that if we enter another period of lockdown without any measures in place to safely sustain the industry, and a vital component of our economy, up to three quarters of hospitality jobs will be lost by Christmas.”

More than 750 team members are employed at Galgorm Spa & Golf Resort, with 900 employed across the Galgorm Collection range of hospitality businesses which includes Café Parisien and Fratelli in Belfast, The Rabbit at Templepatrick and Castle Kitchen and Bar in Ballymena. The company has invested more than £60 million in the sector over two decades.

Colin Johnston said, “As a resort that places the health and safety of our guests and team members as our absolute priority, we understand that everyone’s health is vitally important however we must urgently find a way forward to protect jobs and livelihoods and the very future of tourism and hospitality industry in Northern Ireland.”

The Northern Ireland tourism industry accounts for more than 65,000 jobs and was on track this year to deliver a record £1 billion in visitor spend. In recent years, Northern Ireland has cemented its status on the world stage as a must-visit destination with its rich tourism, culture and heritage offering supplemented by major international events including The Open Championship in July last year.

Earlier this year, Tourism Northern Ireland launched a new destination brand, ‘Embrace a Giant Spirit’, to promote Northern Ireland on the national and international stage. The Northern Ireland Tourism Alliance, established in 2018, had also forecast the sector would an additional 25,000 future jobs based on its growth potential.

One of the world’s premier, luxury hotel and spa resorts, Galgorm’s Colin Johnston is now calling for greater clarity from the Executive in relation to its plans, strategy and expected outcomes from its interventions and stressed the need for much greater contact and collaboration with the tourism and hospitality sector so that decision makers can clearly understand the impacts of the measures being taken.

Colin said, “We requested to meet with the Minister of Health, Robin Swann, and his advisors, on 18th August to open a meaningful dialogue and to create a forum where information and views could be routinely shared. Unfortunately, this was never reciprocated. We must have a collaborative approach to find the best way forward for the sake of our economy, our people and everyone’s health and wellbeing.”

Galgorm Spa & Golf Resort reopened on 27th July, following an 18 week shut down, in line with public health and government guidance and has been a champion for the industry nationally and internationally in prioritising the health and safety of its team members and guests.

The Resort was one of the UK’s first hospitality businesses to secure the new AA COVID Confident Mark for its health and safety commitment and was also a champion for the ‘We’re Good to Go’ industry standard, in partnership with Tourism Northern Ireland and Visit Britain.

For more information visit www.galgorm.com or for more information on Galgorm Spa & Golf Resort’s Hygiene Commitment visit

www.galgorm.com/ourcommitment.html.

Historic luxury hotel in Crawfordsburn reopens on 3 September under new ownership by premier hospitality group Galgorm Collection

Galgorm Collection today revealed plans to throw open the doors of its newest venture and welcome guests and visitors back to The Old Inn, Crawfordsburn from Friday 3 September.

Galgorm Collection confirmed the purchase of the luxury hotel in the picturesque village of Crawfordsburn in a multi-million-pound deal earlier this year. The highly anticipated opening follows an ambitious £1 million investment to revitalise and upgrade the historic destination, in line with other Collection properties.

Guests and visitors can enjoy the new-look 1614 Bar whilst the refurbished 120-seater Old Inn restaurant offers diners a brand new menu that marries homely classics with modern dining, featuring French-inspired dishes, seafood and salads. Exuding a relaxed yet elegant vibe, the restaurant also incorporates a large outdoor patio providing a front row view of Crawfordsburn Country Park.

Plans are currently under way to upgrade each of the hotel’s 32 individually-styled bedrooms, with junior suites incorporating bespoke finishing touches including a free-standing copper bath whilst the larger suite boasts its own private balcony complete with hot tub. The exclusive Cottage accommodation situated in the grounds of The Old Inn will also come complete with its own secluded outdoor hot tub for the ultimate tranquil forest bathing experience.

The development of a brand-new Tree Top Spa, featuring a variety of attractions including a vitality pool, two hot tubs, steam room and sauna and forest view relax space are also progressing. Additionally, plans to reimagine the hotel’s two wedding spaces are due to be revealed in the coming months, with refurbishment expected to be complete by early 2023.

The announcement comes as the hotel revealed its new brand assets which includes a fresh new logo and website – 

theoldinn.com

Colin Johnston, Galgorm Collection Managing Director, said:

“After more than four months of extensive renovations and a strategic investment of £1 million, we’re excited to finally reveal The Old Inn’s brand new look and to welcoming guests and visitors from Friday 3 September.

The Old Inn is one of Northern Ireland’s most historic hotels and our refurbishment works have been carefully considered to retain the property’s charm whilst updating the offering and experience for a new generation. We’ve significantly invested in remodeling the bar and restaurant area, upgrading room specifications and constructing a brand new outdoor spa area which will open in the new year.

We’re delighted to throw open the doors to visitors and guests alike and to welcome back the full Old Inn staff team to deliver the first-class service which Galgorm is renowned for. This has been a long-awaited project and we’re already experiencing strong demand for bookings, with the new website now live and available for booking overnight stays, dining experiences and private event hire.”

Occupying a prominent 1.5-acre site in the heart of Crawfordsburn village, the property is located adjacent to Crawfordsburn Country Park, providing a tranquil escape just 20 minutes from Belfast.

The iconic thatched-roof property is one of the UK and Ireland’s top hotels. With a rich history dating back to 1614 and links to the world-famous local author C.S. Lewis, the Old Inn is primed for a new chapter of growth with Galgorm Collection at its helm.

“The Old Inn represents a strategic investment within the Galgorm Collection portfolio and affirms our commitment to cementing Northern Ireland’s tourism credentials and to broadening our reach of properties across the region. We’re thrilled to add The Old Inn and its fantastic team to our collection and take this iconic property forward into a new era for tourism and hospitality.” added Colin.

The acquisition of The Old Inn adds to the group’s already impressive suite of hospitality assets, which includes the award-winning Galgorm Spa & Golf Resort, the 3AA Rosette River Room Restaurant, Gillies Bar & Grill Restaurant and Fratelli’s. The group also operates Castle Kitchen & Bar at Galgorm Castle Golf Club in Ballymena.

In Belfast, it also operates restaurants Fratelli’s on Great Victoria Street and Parisien, offering a private events space in the iconic Robinson & Cleaver building overlooking City Hall on Donegall Square.

In June, the group opened its accommodation offering at The Rabbit Hotel & Retreat, located in Templepatrick at the site of the former Templeton Hotel, as part of a £10 million investment.

Galgorm confirms £1,000,000 strategic investment following multi-million-pound deal

Galgorm Collection has today confirmed the purchase of the historic, four-star luxury hotel The Old Inn in a multi-million-pound deal.

The investment by Galgorm Collection, which owns the world-renowned Galgorm Spa & Golf Resort and a number of other properties across Belfast and Antrim, includes £1,000,000 in further development and extension plans to the property.

The company has also confirmed that all existing team members will be retained across the North Down property which is currently preparing to safely reopen its doors as soon as hospitality restrictions are lifted.

Colin Johnston, Galgorm Collection Managing Director, said:

“Galgorm Collection is committed to cementing the region’s reputation as a world-class tourism destination through our property portfolio. The Old Inn is one of the region’s most historic and appealing hotels, located in a unique and charming location which makes it a perfect fit for Galgorm.”

With a history dating back to 1614 and links to the world-famous local author C.S. Lewis, the iconic thatched-roof property has become one of the country’s top hotels, having received the prestigious accolade of AA Hotel of the Year in 2017/18 after a series of enhancements and extensions.

Occupying a prominent 1.5-acre site in the heart of Crawfordsburn village, the property is located adjacent to Crawfordsburn Country Park, offering a tranquil escape just 20 minutes from Belfast.

The hotel boasts 33 individually styled bedrooms, two wedding suites, and the 78-seater Lewis restaurant. As part of its investment, Galgorm Collection plans to develop the property to the rear of the site.

“With an initial strategic investment of £1,000,000, we are planning to build upon the hotel’s award-winning credentials and extend the site to incorporate a boutique spa with infinity pool, hot tub, sauna, steam room, private cabanas and relax space.

“We’re thrilled to add The Old Inn and its fantastic team to our collection and take this iconic property forward into a new era for tourism and hospitality. We are confident we will be in a position to reopen the restaurant and bar mid-to-late May, based on the easing of Government restrictions. Reservations for future stays can be made from 19th April and we look forward to safely welcoming guests back to enjoy a fantastic stay”, added Colin.

As well as supporting its world-class leisure proposition, the latest move by Galgorm represents a further strategic investment of the group’s hospitality assets, but also reinforces the company’s ongoing commitment to the tourism industry and Northern Ireland as a whole.

The acquisition of The Old Inn adds to the group’s already impressive suite of hospitality assets, which includes the award-winning Galgorm Spa & Golf Resort, the 3AA Rosette River Room Restaurant, Gillies Bar & Grill Restaurant and Fratelli’s. The group also operates Castle Kitchen & Bar at Galgorm Castle Golf Club in Ballymena. 

In Belfast, it also operates restaurants Fratelli’s on Great Victoria Street and Café Parisien, offering a French brasserie-style menu in the iconic Robinson & Cleaver building overlooking City Hall on Donegall Square.

Last year, the group confirmed the purchase and refurbishment of its latest hospitality venture, The Rabbit, located in Templepatrick at the site of the former Templeton Hotel, which is due to open on Friday 18 June 2021.

For more information please visit 

www.galgorm.com

www.theoldinn.com

Pictured celebrating the announcement are The Old Inn project team; Charlotte McClean, Andy Johnston and Colin Johnston

Galgorm Collection have agreed to buy Templeton Hotel, marking a staggering £10m investment in Northern Ireland tourism by the hospitality giant in the last 12 months

The Galgorm Collection previously known as Tullymore House Ltd will invest a further £7million in the local economy as they agree to buy the Templeton Hotel in Templepatrick.

The property will join Galgorm’s already impressive investment portfolio, including the £1.5million investment in Belfast restaurants

Fratelli

Café Parisien

Castle Kitchen + Bar

The recent acquisition not only reinforces the companies continued investment and commitment to the tourism industry, but Northern Ireland as a whole.

Managing Director Colin Johnston said: "Our multi-million-pound investment in Templepatrick will strengthen the local community and economy, as well as embolden Northern Ireland’s reputation as a world-class tourism destination. Over 50 jobs will be created in Templepatrick and all current staff will be retained.”

‘The Galgorm Collection are an extensive investor in Northern Ireland.  Our new project in Templepatrick will bring our current employee count to just short of 1000 people, reaffirming our commitment to the people of Northern Ireland.’

Galgorm are renowned for creating world-class hospitality experiences in Northern Ireland.  Exciting and energetic plans for the redevelopment of the Templeton Hotel are afoot and will be revealed soon.

Their stellar reputation was cemented last year when the Resort was selected to host one of the world’s most prestigious hospitality award ceremonies, the World Luxury Spa & Restaurant Awards, and are the current holder of the Global Luxury Spa Hotel of the Year award.

The Templeton Hotel was built by Stephen & David McCombe in 1990. It is a popular location for weddings, conferences and events, and is a firm favourite with locals. Galgorm looks forward to building on this commitment to the local community bringing a warm welcome and world class service to the people of Templepatrick.

FROM BALI TO BALLYMENA

WORLD LUXURY AWARDS SELECTS GALGORM AS HOST

Galgorm, Northern Ireland’s globally renowned luxury hotel and wellness destination, has been chosen to host one of the world’s most prestigious hospitality award ceremonies, the World Luxury Awards 2024.

The glittering grand gala is set to attract over 200 guests including VIPs, luxury hotel, spa and restaurant owners from countries across the globe, along with international media.

Galgorm is privileged to have been selected as the European host venue for the Awards on 19 October 2024, with a second ceremony taking place in Ayana Resort & Spa in Bali on 16 October.  

This is only the second time the awards have been held in the UK or Ireland with organisers choosing to return once more to the Galgorm venue after it successfully hosted the event in 2018.

John McGrillen, CEO of Tourism NI, said: “We are delighted to see the return of the World Luxury Awards to Galgorm Resort this year following the success of the event in 2018.

“Having the opportunity to welcome more than 200 luxury hospitality owners to Northern Ireland allows the destination to truly showcase internationally its sustainable, inclusive and innovative year-round, world-class tourism offering.”

Established in 2006, the Awards are accepted as the pinnacle of achievement for the luxury hospitality sector worldwide. Covering hotel, spa, restaurant and travel categories, they stand to reward and congratulate those which have excelled in their offering as voted by guests, travellers and industry players alike. Accolades are presented to winners on a country, regional, continent and global basis.

Speaking about the honour of hosting the ceremony, Colin Johnston, Galgorm Managing Director said; “This is truly a wonderful glamorous event celebrating best in class for the sector and we are very proud that the World Luxury Awards team have selected our venue as one of the two host locations this year.

“We could not be more thrilled to welcome the crème de la crème of the global hospitality industry to Northern Ireland and Galgorm.

“We are fully committed to enhancing the tourism infrastructure in Northern Ireland by delivering world-class facilities and providing an unrivalled customer experience to attract large events such as the World Luxury Awards. With the support of our loyal suppliers and partners we are excited to showcase our amazing produce, service and entertainment offering and we will ensure every guest receives an exceptional Northern Irish experience during their visit.

Joanna Macdonald, Events Manager from the World Luxury Awards said: “We are so excited to return to Galgorm in 2024 as our host for the Awards. We know that a magnificent event is guaranteed at this sensational, venue and we have no doubt each guest will receive a true, warm Irish welcome.

“Hosting an event of this stature is no small feat, every detail needs to be considered and every task and request undertaken with care. We chose Galgorm because we knew their highly professional team will deliver on our requirements and we know that the evening will be thoroughly enjoyed by all.”

The Awards are now open for entries @

www.theworldluxuryawards.com

-Ends-

For further media information, please contact LK Communications:

Nikki Larkin or Kayleigh Tinney

General Office: 028 9042 7004

nikki@lkcommunications.co.uk

kayleigh@lkcommunications.co.uk

Notes for Editors

IMPORTANT DATES TO DIARISE

Voting Season:                                              2 August – 23 August

Voting Interim Results:                               28 August

Gala Ceremony Booking Link:                   28 August (you will have the choice of which event you wish to attend)

Gala Ceremony Booking Deadline:           25 September

Final Results:                                                 21 October

To register and enter:

https://www.theworldluxuryawards.com/

About Galgorm

Situated just 30 minutes from Belfast and 2.5 hours from Dublin, Northern Ireland’s premier luxury hotel Galgorm is set within 450 acres of lush parkland next to the spectacular River Maine. The Resort is home to 125 luxurious guestrooms, as well as 29 cottage suites, 16 Shepherd’s Huts, six log cabins, four large residences and recently opened Forest Den accommodation. All lodging accommodation is dog-friendly and located just a stone's throw from the hotel. Its unique Thermal Spa Village was previously crowned Global Luxury Spa Hotel of the Year and in 2023, was awarded ‘Best UK Spa’ at the prestigious AA Hotel Spa Awards.

For further information visit

https://www.galgorm.com/

Facebook: facebook.com/Galgorm  

Instagram: @galgormresort

X: @GalgormResort